They change standard policy on a day to day basis (as needed by the client) but without any warning. There is only room for advancement because of the incessant turnover rate. Schedules are chosen on a score by score basis (they are 2pm-11pm or 7am -4pm regardless of their saying they will work with you.) More recently they neglected to pay half the staff and most of them walked off the job including those who were to be added to production who had gotten paid in solidarity. The facts are, even in the US you're governed by weirdly strict admins in guatamela. They will tell you anything to get you started working their outstanding tickets. The OMs though were great and I really appreciated - more. This includes agents, QAs, and sups who didn't have them, and people kept asking but there wasn't much progress, only a few received it. Moving onto the benefits- never got them, apparently our forms we put in never got filed and we never received them. Also, I did see another review regarding how they will move up anybody with little to no experience or knowledge, even if others have more knowledge and experience- this is very true. ![]() Some of the work given to sups, QAs, and trainers didn't make sense and had some of us doing unnecessary tasks or tasks that weren't in our job description. The QA team before me all left due to the lead and have warned many of the agents about them. They will ignore you at times, and when you try to ask questions, they will just reiterate your questions into statements and move on. The lead can be unprofessional at times, and I don't mean joking here and there to lighten the mood, I mean there is not much support given by them. The QA area especially is the worst position to be in, the lead is in a different country and doesn't communicate well nor do they understand the information given by them. The company tends to make a lot of promises that never get fulfilled, this is due to how unorganized they are and lack of communication. I will admit they can be pretty lenient when it comes to attendance, but because they keep losing agents, supervisors, and QAs. ![]() Look, the job is okay as an agent but not for long due to the constant changing of information and misinformation spread by different people.
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